Manchester Art Gallery

FAQs

What are your opening hours?

We are open Thursday to Sunday with shorter opening hours to begin with (11am – 4pm)

Is the whole Gallery open?

No. We are only opening some of the galleries to begin with but hope to open more galleries in the future. We have introduced a one way route which will allow you to see many of the highlights of the collection plus a brand new introductory gallery.

Our brand new display What is Manchester Art Gallery? offers a dynamic introduction to the gallery including its origins, how the collection was formed and how it relates to Manchester and its people. You’ll be able to see our displays of British and European art and design, including the world famous Pre-Raphaelite paintings by Millais, Holman Hunt and Rossetti and other highlights including works by Stubbs, Turner, Landseer, Lord Leighton and Wagner’s The Chariot Race. Also on display until 4 October 2020 is the exhibition Jerwood Makers Open, which showcases five new commissions by early career artists working in wood, textiles, ceramics and metal.

Please note As the gallery will only be partially open many works will not be accessible – even if the online collection search indicates that they are on display. If you’re planning to make a visit to see a specific work, it is worth calling first to check: 0161 235 8888.

How long can I stay?

We think you should be able to see everything in about 30 minutes, though you’re welcome to stay longer.

Timed ticket entry

For your safety and the safety of our staff, everyone must book online in advance. You’ll be able to book your visit here shortly.

If you are buying tickets as a group, you can book up to 6 tickets online. Each person in the group must have their own ticket. We cannot admit groups larger than 6 people

To avoid disappointment, please try to arrive up to 5 minutes before your time slot. Please follow government advice on social distancing. You can meet people from outside your household at the Gallery following government advice on social distancing.

Latecomers will only be admitted if there is capacity to do so, and if it is safe for other visitors and our staff.

If I just turn up will I be allowed in?

At quieter times you may be able to turn up at the gallery and queue to get in, but to avoid disappointment we advise you book in advance.

If I can’t come to my allocated slot, can I exchange it for another time?

Gallery entry tickets are free so if you can’t make your time slot, please book again online for another time that’s convenient. If you can cancel your previous booking too, that would be very helpful for our staff.

What if I don’t have access to a phone or computer?

We have introduced timed tickets to manage visitor numbers so we can put your safety, and the safety of our staff, first. To manage social distancing we need to limit the number of people in the Gallery and the number of people queuing to get into the Gallery.

If you have any special access requirements, please call us on 0161 235 8888 and we’ll be happy to help. We’d be grateful if people only call this number if it is absolutely essential as we have very limited resource to answer calls and need to prioritise those who don’t have another booking option.

Coronavirus precautions

When I visit, will I need to give my name and contact number for test and trace?

Yes, your name and contact details will be required as part of the online booking. If you come to the gallery without a timed ticket booking, you will be asked to provide your name and a contact telephone number.

Will you check my temperature as I enter the Gallery?

We will not check your temperature on entering the Gallery, although if you suspect that you may have a temperature we ask that you delay your visit until it is safe to do so. If this happens during your visit, we ask you to alert a member of staff.

Do I need to wear a face mask?

If you are able to, we are asking you to wear a face covering during your visit. This is in line with government guidelines for busy public spaces. There’s more information about face masks and exemptions here.

Will the Gallery staff be wearing protective equipment?

We have introduced PPE for our staff, some will wear face coverings or visors. Acrylic screens have been installed at points where there is face to face interaction between staff and visitors.

How will I be able to social distance in the Gallery?

We have reduced the numbers of visitors in the gallery at any time and introduced a one way route to allow for social distancing. There are signs throughout the Gallery to remind you about these new measures.

Will I be able to wash my hands?

A sanitiser station is located at the entrance to the gallery on Mosley Street and all our toilets have handwash facilities

Are there benches in the Gallery for visitors? Is it safe to use these?

Yes, we have benches in most galleries. These are cleaned regularly. Please maintain 2m social distance when sitting on the benches.

Can physically less able visitors visit the Gallery as usual? What provisions will be made?

Lifts are available for those who need them most. Lift occupancy is limited to 2 people per lift or for one household group.

Lifts are available to visitors with wheelchairs, buggies and mobility aids and full access provision is available to them throughout the Gallery. We have benches in the galleries as usual with an increased cleaning programme in place to support this. Stools and wheelchairs are available on request, on a first come, first served basis.  Stools and wheelchair handles will be cleaned between users.

Am I able to store items in the lockers?

Our lockers are not available at the moment. We advise you to travel light and bring only what you need with you as you will have to carry it

Are the toilets open?

Toilet facilities are available but with reduced capacity. Some toilet cubicles, urinals and sinks have been taken out of use to allow for social distancing. You might have to queue.

What about family visits and baby changing?

Baby changing facilities are available as normal with an enhanced cleaning programme in place.

Can we visit as a group?

Groups of up to 6 people are allowed, in line with Govt guidelines https://www.gov.uk/guidance/meeting-people-from-outside-your-household-from-4-july

Are you doing talks and tours?

For now, we won’t be doing talks or tours as these are difficult with social distancing and group size limits in place. You might like to join one of our free online tours or other online sessions.

Is the Café open?

The Café will not be open. We hope to open it soon.

Is the shop open?

Yes, and we have lots of new products including a brand new gallery guide.

For health and safety reasons, all transactions must be by card only until further notice.

How can I donate?

You can find details of all the different ways to donate and support our work here.

Risk assessment

We have carried out risk assessments to ensure the gallery is a safe environment for visitors and staff. If Government advice changes, we will review our safety measures.